FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. Also kindly know that product may vary on model and regional basis. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
When you place an order you will immediate see an order received screen with details of the order and your customer information. You will also receive a confirmation email with the same information stating that your order has been received and is now being processed. When your order is shipped you will receive a second email changing the order status from “PROCESSING” to “SHIPPED”. This email will also provide a tracking number for your shipment.
No returns will be accepted without prior authorization and must include the Return Material Authorization (RMA) number in order to return the product. Any product that is returned must be brand new, in perfect condition and packaged in the original manufacturer’s packaging with all hardware and documentation. Returns must be shipped with prepaid freight and insured via the carrier of your choice within 30 days of original delivery to you. Upon receiving an RMA number, a Wilkins representative will provide full shipping instructions.
Shipping charges will not be refunded, unless, an error was made by Wilkins Engineering in shipping. Before returning an item, you must have an RMA number. To obtain an RMA number, please email Customer Service at: sales@wilkinsengineering.com
All returns may be subject to a restocking fee.
No returns will be accepted on installed items.
No returns will be accepted beyond 30 days of original delivery.
This will be entirely dependent on the vendor
We ship to Ghana and countries within West Africa
